EZI PHONE REPAIR

Refund Process: Once we receive the returned service and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase.

 

Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:

• Customized or personalized items

• Gift cards or vouchers

• Downloadable digital products

• Accessories

 

Labour Costs Deduction: In cases where the product requires repair or service, and labour costs were incurred, these costs will be deducted from the refund amount. A detailed breakdown of labour costs will be provided upon request.

 

Shipping Costs: Shipping costs associated with the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Damaged or Defective Items: if the item was damaged due to shipment, please contact us immediately to arrange for a replacement or refund. We may request evidence of the damage or defect, such as photographs, to expedite the process.

 

Refunds for Promotional Items: If your purchase included a promotional item or gift with purchase, the value of the promotional item will be deducted from the refund amount if the promotional item is not returned along with the purchased item in its original condition.

 

Changes to Refund Policy: We reserves the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the refund policy periodically for any updates.