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Frequently Asked Questions
After over a decade in the repair business, we’ve come to understand some of the most common issues affecting electronics such as phones, computers and consoles. The articles below provide insight on some of the most common issues we encounter and how to correct them. If your problem persists after you’ve tried some of these common fixes, bring your device in and we’ll work to get it back to working order for you.
What Quality Parts do you use?
The quality of parts in the mobile phone industry is a minefield. We procure only AAA quality parts
Although more expensive, AAA parts have better build quality, use AAA Gorilla Glass (on screens) & last about 3-4 times longer than copy or aftermarket parts.
High warranty rates, faulty parts & quality issues relating to copy/ aftermarket parts are not worth the trouble so it’s in our best interest to procure only the best.
How do we send the phone to EziPhoneRepair?
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You can find more information here.
Our Address: Inside Kosco, Shop 8, 227 Blenheim Rd, Riccarton, Christchurch 8041
Either drop it in at our shop or send it by courier. Please provide us with your Name, contact number and passcode to unlock the phone if you are ok with it. We will contact you once the phone arrived. We will check the device and provide a quote for the device. All payments can be done through our bank transfer.
Do I need to make an appointment?
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There is no need to make a booking. You can come on down during our opening hours from 9:00 am to 7:00 pm daily.
What is the warranty on the repair?
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We offer a hassle-free warranty on all parts. Let us know if you are experiencing any issues and we’ll be happy to help out. Check out our full warranty policy.
Can I get a loan phone?
The courtesy phone will be provided for checking jobs and time-taking jobs.
Do you need my passcode?
Yes, we need it to test new parts to ensure they are working by giving the device back to you. We do this, so you do not have to come back if a component in your repair is not functioning. For security reasons, all electronic devices require a passcode/PIN number/pattern to be entered before any function of the device can be tested or used. However, if you do not want to provide your passcode, there would be no problem. You can find out what functions we need to test here.
Will my data be secured if I give you the passcode?
Your data will be the same as before we fix your phone. However, we cannot guarantee because we do not know what data you have on your phone. We strongly recommend backing up your data if you can before getting the phone fixed. We have a huge number of repairs every day, so we will not have time to check on your data.
My device won't charge, is it the battery?
If your device does not charge, this could happen due to a faulty battery, a faulty charging port or the logic board issue. If you’re experiencing this problem, we can diagnose the cause and let you know what needs to be replaced.
My phone is stuck on a boot loop, what do I do?
If your phone is stuck on the boot loop when booting up, this could happen due to a faulty hardware component(s), crashed software or logic board issues. We can quickly diagnose if this is the problem and give you an exact quote. You can find the checking procedure here.
How do I know if I need the display replacement or not?
If the screen of your device has any coloured lines or any dead pixels, then you’re going to need the full display replacement as the display has suffered irreversible damage. If you are having trouble with touch issues on your screen, you might need full display replacement on some of the devices. You can find more details and information here.
Will my device be covered under warranty if I drop it again?
Unfortunately, if you have dropped your device again we are unable to repair it under warranty. Our warranty policy excludes any type of damage.
Do you unlock iCloud?
Find My iPhone has been designed to make any stolen device worthless. For this reason, we do not offer iCloud unlock as a service. We recommend getting in touch with the previous owner of the device to get them to unlock it for you.
Do you fix the home button on iPhones?
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We can fix all types of home buttons for iPhones that were designed with a home button.
How long will it take?
The timeframe for the repair will vary from a few minutes up to overnight. You can find more information here.
What functions we will test?
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- Touch Screen.
- Front Camera and Rear Camera.
- Ear Speaker and Louder Speaker.
- All buttons such as volume buttons, the mute button, the power button, and the home button.
- Proximity sensor.
- Wifi and Network.
- Charging Port and Microphone.