Many customers come in because they want to upgrade to a new phone but cannot move their data.
Their old phone powers on, vibrates, or rings, but the screen stays black or the touch is completely dead.
Without a working screen, the device cannot unlock, authenticate, or establish the required permissions for data transfer.

Even though the internal data is intact, the system blocks access until the phone boots up properly with a working display.
That is why a temporary screen installation is usually required.

Why You Cannot Transfer Data With a Black or Unresponsive Screen

Smartphones today require several security steps before allowing data transfer.
Whether you use iCloud, Google, Samsung Smart Switch, cable transfer, or PC backup, the phone must:

• Turn on with full display output
• Allow touch input or Face ID/Passcode entry
• Approve trust/permissions when connected to another device
• Stay powered long enough to finish the backup or transfer

When the screen is dead, none of these steps are possible.
The data is there — you just can’t reach it until the phone becomes usable again.

What We Do in Our Shop to Recover Your Data

We install a new screen temporarily to power the phone back on.
This is the same process as replacing the screen, but if your only goal is data transfer, we do not need to return the phone to perfect cosmetic condition.

Once the device boots up and the touch responds, we help you unlock the phone, approve permissions, and complete the transfer to your new device or cloud.

This method works for iPhones, Samsung Galaxy, Oppo, Xiaomi, Google Pixel, and most other models — as long as the motherboard is still alive.

Why Screen Replacement Is Required for Data Transfer

The display has two jobs: showing the image and processing touch input.
When either one fails, the phone cannot ask for a passcode or Face ID confirmation.
Without that confirmation, the system refuses to release your data — even to authorised services.

Repair shops cannot bypass this security.
The only solution is to revive the phone enough to unlock it legitimately.
Installing a new display is the safest and fastest method.

After the transfer is complete, you can choose to keep the repair or return the device as-is if you only needed the data.

Once the screen issue is fixed, transferring data is straightforward.
Whether you’re moving to a new iPhone, Samsung, or Android device, we can complete the entire process in-store.

Disclaimer

This article is for general information and reference only. Device conditions vary, and you should not rely solely on this content
to make repair or safety decisions. For accurate diagnosis or repair, please have your device inspected by a qualified technician.