Phone Repair Checklist Before You Hand It In (NZ)
How we prevent disputes: Working vs No-Working diagnostics, clear data policy, and three main-board paths (Backup Only, Repair, Replacement). Christchurch & Auckland.
Why this checklist matters
EziRepair handles 35–50 devices a day. We prevent “it worked before” disputes by documenting function, cosmetics, and risks with the customer before any work begins.
Case 1 — Working Condition (we can test now)
- Wi-Fi / Bluetooth connect
- Signal reception & call quality
- Charging response
- Cosmetics: bends, cracks, twists
- SIM / SD card & tray present
- Earpiece, loudspeaker, microphone test
- Face ID / Touch ID, flashlight, buttons
- Photos + notes added to RepairDesk (confirmed with you)
Result: the drop-off record matches the pick-up test, so expectations stay aligned.
Case 2 — No Working Condition (we can’t test yet)
For iPhone with cracked screens, repeated ghost touches can trigger “iPhone is Disabled.” After screen replacement, the message may still show. That’s a security lock, not a repair fault. Follow Apple’s steps:
Case 3 — Main Board Work (three approaches)
- Data Backup Only — temporary board fix to extract data (photos, contacts, notes). Goal is data, not full device recovery.
- Main Board Repair — reballing, IC replacement, or power-line restoration to make the phone usable again. Stability depends on damage.
- Main Board Replacement — full board swap when repair is unstable or impossible. Higher cost, best long-term stability.
Data policy
In practice, data stays safe in ~99% of cases. Still, every professional shop follows the same rule:
- If backup is possible, please back up at home before drop-off.
- If power/charging issues block backup, many customers proceed after acknowledging the risk.
Related guides
EziRepair Christchurch · EziRepair Auckland (Westgate/Whenuapai)
Walk in anytime — most simple installs take ~5 minutes while you wait.