Locked out of your Android? What to try (FRP & Reset)
Two paths: Basic Reset if you know your Google account, or FRP unlock if you don’t. Data is erased on reset. After erase, the device requires the original Google ID/password (Factory Reset Protection).
Before you start — checklist
- Know your Google account (email + password) used on this phone. If unsure, start recovery: Recover your Google Account.
- Back up when possible (for working devices): Google Drive, Samsung Cloud, or Smart Switch. Reset erases data.
- Prepare a PIN list: write 3–4 likely PINs/passwords; try each once, cross it out, move on. Endless guessing can lock the device.
- Have proof of purchase handy. Some OEMs require it for ownership checks related to FRP/activation.
Step-by-step (use this order)
Try your PIN list — once each
(avoid lockouts)
(avoid lockouts)
- Use the 3–4 PINs/passwords you wrote down. Enter one carefully, then delete it from the list and try the next.
- Stop if you see long cooldown timers or “Too many attempts”. Continued guessing triggers stricter lockouts.
- If you gain access, back up immediately: Google Drive, Samsung Cloud, or Smart Switch.
Basic Reset (you know your Google account)
(fastest path)
(fastest path)
- Confirm your Google email and password work (sign in on another device/browser).
- Factory reset from Settings or Recovery. This erases data.
- On setup, sign in with the same Google account to pass FRP and restore your data from Google/Samsung backups.
After any reset, Android’s Factory Reset Protection requires the original Google account to activate the device.
FRP unlock (you don’t know the Google account)
(outsourced; takes days)
(outsourced; takes days)
- After erase, if you can’t sign in with the original Google ID, FRP blocks activation.
- We send FRP jobs to a trusted external technician. Typical turnaround is a few days; we’ll quote time and cost upfront.
- Bring proof of purchase if available; ownership checks can help in edge cases.
Official FRP overview: Help prevent others from using your device (Google)
If you don’t remember your Google ID/password
(codes going to an old device)
(codes going to an old device)
- Start here: Recover your Google Account. Keep selecting “Try another way” until a usable verification method appears.
- Update recovery email/phone when you regain access. Remove defunct devices from 2-step verification.
- If recovery fails and FRP remains, proceed with our FRP unlock service (takes days).
What we tell customers
“If you know your Google account, we’ll do a basic reset and set it up again. If you don’t, FRP will block activation after erase. FRP unlock takes a few days because it’s outsourced. Bring a short list of 3–4 possible PINs, and try each once. If your reset codes go to an old phone, use Google’s official recovery and keep tapping ‘Try another way’.”
Official links & resources
Need help? Bring the device, any proof of purchase, and your PIN list. If you remember your Google account, reset is quickest.