We Stand Behind Our Repairs

At EziRepair, we believe in transparent warranty terms.
Our warranty means: if the repaired part fails again — without impact, water damage, or misuse — we fix it free of charge.

• 📱 Screen Repair — 6 Months Warranty
• 🔌 Charging Port — 3 Months Warranty
• 🔋 Battery Replacement — 3 Months Warranty
• 💻 Mainboard Repair — 3 Months Warranty

Why “Return to Base” Matters — and Why Misunderstandings Happen

Many customers believe any issue after a repair means the technician did something wrong.
In reality, most failures after repair come from impact, liquid exposure, or unrelated hardware wear.
Yet we understand how it feels — the phone worked fine before the repair, and now something else seems off.

That’s why our team always explains what the warranty covers before the device leaves the counter.
Still, misunderstandings sometimes happen.
When they do, we inspect the device again without charge — and if the issue is within our warranty scope, we fix it immediately at no cost.

The goal of Return to Base isn’t to make it harder for customers.
It’s to make sure every warranty claim is verified, tested, and solved by the same technicians who originally worked on the device.

Real-World Warranty Cases

We’ve replaced touch panels that failed again within months, fixed charging ports that stopped connecting,
and replaced batteries that showed sudden swelling — all covered under our warranty terms.
These cases build trust and show why customers keep coming back.

If a failure is clearly linked to our repair work, we take responsibility — always.

Understanding the Fine Print

A warranty covers defects in workmanship or replacement parts.
It doesn’t apply if the failure comes from:

• New physical damage or cracked glass
• Water or moisture exposure
• Third-party tampering or re-opening the device
• Misuse, bending, or applying pressure

These exclusions protect both the customer and the technician.
Warranty is about fairness — not covering accidents.

What Our Warranty Covers — and What It Doesn’t

When we replace a screen, our warranty covers the touchscreen function only.
That means if the touch stops responding or the screen shows flickering without any external cause, we fix it free of charge within the warranty period.

However, if the display stops showing image due to internal damage — such as pressure, bending, or impact — even when the glass isn’t cracked,
it’s considered customer misuse. In that case, the display has been physically damaged from stress beyond its designed tolerance, and it’s not covered by warranty.

We always inspect every returned device carefully.
If the issue is clearly part-related or caused by our workmanship, we take full responsibility and repair it free.
If the failure is caused by misuse or external stress, we’ll still offer a repair quote at a discounted rate.

Clear communication helps both sides — that’s why our technicians always explain warranty terms at pickup before handing back your device.

📖 Related Guides:

Cracked Phone Screen — What to Do First
Charging Issues — Causes and Fixes
Battery Life Tips for NZ & AU Users

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